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How we handle your account, data and withdrawals

We operate according to the legal frameworks where our service is available, and your account security depends on how we verify your identity and process your transactions.

Account VerificationData ProtectionWithdrawal Processes
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takurjitu How we handle your account, data and withdrawals
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How to reach us about legal or account concerns

We've built support channels so you can ask about your account rights, data requests, or withdrawal delays without waiting.

Live Chat Open the chat widget in your account lobby. Available during business hours.
Email Support Send a detailed request to our legal and support team.
Account Settings Access your profile to view your registered data, verify your contact details, or request…
HOW WE PROTECT YOU

Data, security and your account rights

Your account security starts the moment you register. We use encrypted connections to protect your login and payment details, and we never store your full card or bank details on our servers…

Encrypted Account Access

Your login credentials and session are protected by encryption. We recommend using a strong, unique password and enabling two-factor authentication if your device allows it.

Payment Data Protection

We do not store full payment details. Deposits and withdrawals are processed through secure payment gateways. DANA, OVO, GoPay and QRIS transactions are handled by regulated payment providers.

Withdrawal Verification

Before any payout is approved, we verify your identity and confirm the destination account matches your registration. This step protects you from fraud and ensures your money reaches only you.

Transaction Logging

Every deposit, withdrawal and game session is logged in your account history. You can review this anytime to spot irregularities or dispute a transaction.

Data Retention

We keep your account data for as long as you're a member, plus a set period after closure for compliance. You can request a copy of your data or ask what we hold about you.

Account Security Support

If you notice unusual activity, contact support immediately. We'll investigate and, if needed, reset your credentials or reverse suspicious transactions within one business day.

Answers about account rights and data

We ask for your full name, date of birth, email, phone number and verified address to confirm your identity and meet local payment rules. We also collect transaction data (deposits, withdrawals, game history) to process your account and prevent fraud. We do not share this information with third parties outside our payment processors.

We retain your data for a set period after closure to comply with tax reporting, fraud prevention and anti-money-laundering regulations. This period varies by region and requirement. Once the retention period ends, we delete or anonymise your data. You can request clarification from support about the exact timeline for your jurisdiction.

Yes. Email support with your account details and request a data export. We'll compile your personal information, transaction history and account settings into a file and send it to you within five business days. This is your legal right where local law permits.

Contact support immediately with your transaction ID and reason for the dispute. We'll investigate the payment gateway records, your account and the receiving bank (for withdrawals). If the transaction was reversed or delayed, we'll work with the payment provider to recover or clarify it. Most disputes are resolved within two to three business days.

Yes. These payment methods are regulated by Indonesian authorities and their processors hold your funds in separate accounts until we settle. We do not hold your money directly; it flows from you through the payment provider to our settlement account, then to your game wallet. If a deposit fails, it returns to your payment method automatically.

Contact support immediately. We'll freeze your account, reset your password and investigate the activity. If unauthorised transactions occurred, we'll attempt to reverse them. Change your password to something strong and unique, and avoid using the same login elsewhere. Enable two-factor authentication if your device supports it.

Yes. Use the email support channel and mark your request as formal or legal. Your message will be routed to our compliance team. You can also request a formal complaint process if you believe we've breached local law or your account rights. We'll acknowledge your request and respond within five business days.

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